Thank you for visiting www.mysterynailcompany.com. These Terms and Conditions govern your use of our website and any associated subdomains that we own and operate.

Mystery Nail Company is a UK- and Hong Kong-based business, operated by Hampton One Limited, a company registered in Hong Kong under Business Registration Number 73470799. The company’s registered office is located at Flat H, 16/F, Block 4, Golden Dragon Industrial Centre, 182–190 Tai Lin Pai Road, Kwai Chung, N.T., Hong Kong.

We offer premium press-on nails on our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. We may update these terms at any time without prior notice. Continued use of the website constitutes acceptance of any revised terms.

If you have any questions, comments, or require support, please contact us at info@mysterynailcompany.com.

Orders

Orders placed on www.mysterynailcompany.com and its affiliated websites are intended for personal use only and not for resale. We make every effort to maintain accurate inventory levels; however, product availability is not guaranteed. Mystery Nail Company is not liable for any stock shortages or product unavailability.

We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to suspected violations of these Terms and Conditions.

Pricing and Payments

Prices are displayed in various currencies depending on the customer’s location, and we accept a range of secure payment methods, including VISA, Mastercard, Apple Pay, Google Pay and others.

Promotional discount codes cannot be combined unless otherwise stated.

Country-specific discounts are valid only for orders shipping to the specified country. For example, a “20% off UK Mother’s Day Sale” promotion applies only to orders with delivery addresses in the United Kingdom.

Shipping

Mystery Nail Company offers free shipping on orders that exceed a specified threshold, which varies by destination country. Any applicable shipping fees will be calculated and shown at checkout.

Estimated delivery times vary based on destination and the shipping method selected. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as customs delays or courier issues.

Packages that are refused by the recipient or not received due to customer negligence (e.g., incorrect shipping address) will be refunded upon return to our warehouse, minus the cost of outbound and return shipping, as well as any applicable duties and taxes.

Taxes and Duties

Prices include applicable taxes for orders shipped to Europe, the United Kingdom, Australia, New Zealand, and Singapore. If no sales tax applies in the destination country, the purchase will not be taxed.

For all other international destinations, relevant duties and taxes will be calculated at checkout, unless otherwise stated. Mystery Nail Company covers duties for most international shipments unless explicitly mentioned at checkout.

Returns & Exchange

Because our nails are handmade and for health and hygiene reasons, we cannot offer refunds or exchanges if you change your mind, want a different style, or picked the wrong size. To ensure you get the best fit, please double-check your sizes using our size guide before you buy. Your safety is our top priority, so we only sell brand-new, never-worn nails. Read more about our Shipping & Returns Policy.