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Shipping & Returns
Worldwide Shipping
At Mystery Nail Company, we are committed to providing a smooth and reliable delivery experience to our valued customers worldwide. Please review the following information regarding our shipping, duties, and return policies.
We operate from both the United Kingdom and Hong Kong, and we offer international shipping to most destinations globally.
All orders are processed and dispatched within 2 business day.
Estimated Delivery Times
United Kingdom: 2 to 10 business days
Europe: 8 to 10 business days
United States: 8 to 10 business days.
Canada: 8 to 10 business days
Hong Kong & China: 2 to 10 business days
Asia: 8 to 10 business days.
- International Orders: 5 to 10 business days
Shipping Costs
Free shipping is provided on orders over £30.
A nominal shipping fee applies to orders under £30 and will be calculated at checkout.
Duties & Taxes
We aim to make the customs process as seamless as possible for our customers.
For orders shipped to Europe, the United Kingdom, Australia, New Zealand, and Singapore, prices are inclusive of all applicable taxes.
In countries where local sales tax is not applicable, no additional tax will be charged.
All customs duties are covered by Mystery Nail Company. Customers will not be billed for any international duties or import charges.
Undelivered or Refused Packages
Please ensure that your shipping address is entered correctly at checkout.
If a package is refused or not delivered due to customer error (e.g., incorrect address), a refund will be issued only after the package is returned to our warehouse. The refund will be less the cost of outbound and return shipping, as well as any applicable duties and taxes.
Returns & Exchanges
At Mystery Nail Company, we want you to be happy with your new look. Our goal is to provide high-quality, handmade press-on nails that look great and are easy to wear.
Because our nails are handmade and for health and hygiene reasons, we cannot offer refunds or exchanges if you change your mind, want a different style, or picked the wrong size. To ensure you get the best fit, please double-check your sizes using our size guide before you buy. Your safety is our top priority, so we only sell brand-new, never-worn nails.
Damaged or Incorrect Items
We check every order carefully, but if your nails arrive damaged or we sent the wrong item by mistake, we will fix it.
Please email us at info@mysterynailcompany.com within 7 days of receiving your package. Please include your order number and a photo of the nails so we can quickly send you a replacement.
Refunds The ‘Perfect Fit’ Discount
We know that finding your size can be a bit tricky the first time you buy press-ons. If your nails arrive and don’t fit quite right, we want to help you get the right set.
While we can’t accept returns on the original package, we offer a special 15% off discount so you can order a new set in a different size.
To get this discount code, just email us at info@mysterynailcompany.com. We’ll help you figure out your sizes so your next set fits perfectly!
Contact Us
Should you have any questions or concerns regarding your order, please do not hesitate to contact our Customer Support Team at info@mysterynailcompany.com or via our Support Page. We are here to assist you.
