Privacy Policy
This Privacy Policy explains how Mystery Nail Company (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.mysterynailcompany.com (the “Site”).
Mystery Nail Company is a brand operated by Hampton One Limited, a company registered in Hong Kong (Business Registration Number: 73470799), with business operations in both the United Kingdom and Hong Kong.
What Do We Do With Your Information?
When you purchase something from our shop, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, e-mail address and phone number.
When you browse our website, we also automatically receive your computer or device’s Internet Protocol (IP) address. This provides us with information that helps us understand your browser, device, and operating system, so we can improve your experience.
E-mail Marketing
With your permission, we may send you e-mails about our shop, new product launches, promotions, and other updates.
SMS Marketing
If you opt in to receive SMS marketing, you agree to our Messaging Terms and Messaging Privacy Policy, which govern the use of your phone number for text messages.
Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for delivery, or process a return, we assume you consent to us collecting and using that information for those specific purposes.
If we require your information for a secondary reason, such as marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to opt out.
How do I withdraw my consent?
If you change your mind after opting in, you may withdraw your consent for us to contact you or continue processing your information at any time by e-mailing us at info@mysterynailcompany.com.
Disclosure
We may disclose your personal information if required to do so by law or if you breach our Terms of Service.
Hosting and Platform
Our website is built on WordPress and hosted by Hostinger. E-commerce functionality is provided via WooCommerce, a secure platform that enables us to manage orders, payments, and shipping efficiently.
Your data is stored on secure servers maintained by Hostinger and is protected by security protocols and firewalls.
Payments
When you make a purchase, your payment details are processed securely via third-party payment gateways (e.g. WooCommerce, Stripe, PayPal, etc.). These providers comply with PCI-DSS standards, which ensure your credit card data is handled securely.
We do not store or have direct access to your full payment card details.
Third-Party Services
We only share your information with trusted third-party providers when necessary for services such as:
Payment processing
Order fulfilment and shipping
E-mail and SMS communication
Analytics and advertising
Each third party has its own privacy policy and data protection responsibilities. We encourage you to review their privacy policies to understand how your data may be handled.
If these providers operate in other jurisdictions (e.g. the United States or EU), your data may be subject to the laws of those regions.
External Links
Some links on our website may direct you to third-party websites. Once you leave our site, we are not responsible for the content or privacy practices of those sites. Please read their policies before submitting personal data.
Google Analytics
We use Google Analytics to help us understand visitor behaviour and improve our website. This may include information such as pages visited, time spent on site, and referral sources. Google Analytics uses cookies and anonymised data whenever possible.
Cookies
We use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember preferences, keep your shopping cart active, and analyse website performance.
You can control or disable cookies via your browser settings. However, disabling cookies may impact certain website features.
Security
We follow industry best practices to protect your personal information from unauthorised access, misuse, or disclosure. If you submit sensitive data (like credit card info), it is encrypted via SSL (Secure Socket Layer) technology.
While no method of transmission is 100% secure, we use security measures recommended by WordPress, WooCommerce, and Hostinger to keep your data safe.
Age of Consent
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page and take effect immediately. We encourage you to review it regularly to stay informed of how we protect your data.
If our business is acquired or merged with another entity, your information may be transferred to the new owners to continue providing services to you.
Contact Us
If you have questions, want to access or update your personal information, or wish to make a complaint, please contact us at support@mysterynailcompany.com.
